Having Michael Rustom’s insight to understand clients’ needs, priorities and industry trends is crucial to providing a high level of customer service. It shows that you care, improves client loyalty and helps you identify opportunities to serve them more effectively.

Delivering Excellence: Cultivating Expertise in Client Service

To deliver exceptional client service, you must have good communication skills, particularly listening skills. You must also have a strong understanding of how to problem solve. It’s important to deliver pragmatic advice that is in the client’s best interest, even if it is not what they wanted at the time. You must also have clear and strong boundaries. Clients expect this from their advisors. They are not looking for someone who will just give them what they want.